Customers book in while you’re busy.
Your agent offers free times right in the chat, and your Helpawy website takes bookings too. Appointments or places in classes, booked straight in or approved by you.
On Growth and Pro.
Updated
Bookings · SaturdayExample
- 09:30 · Cut & finishLena P.
- 12:30 · Cut & colourMaya R.New
- 14:00 · Curl workshop6 of 10 places
Can I get a cut and colour on Saturday?
Yes, it takes about 2 hours. These times are free:
- 10:00
- 12:30
- 15:00
Two kinds of booking.
Appointments
One customer, a set length: a haircut, a brake check, a consultation. Customers pick from the times you open.
Classes and events
A set number of places: a weekly class, a workshop, a course or a one-off event. Customers book a place until it’s full.
How a booking happens.
A customer asks
In the chat, wherever your agent is, or on the booking section of your Helpawy website.
Your agent offers times
Only times that are really free, with the details filled in from the conversation.
They confirm
The customer checks their details and books. Your agent never books anyone without that click.
Booked, or yours to approve
Choose for each kind of booking. A request holds the time for 48 hours while you decide.
The emails are sent for you.
In your business’s name, with replies going straight to you.
To your customer
Request received, confirmed, changed or cancelled, and a reminder the day before. Each one has a link to change or cancel, and a file to add it to their calendar.
To you
Every new booking, every request waiting for you, and every cancellation.
Set it up your way.
Or just tell Helpawy: “Add a 30-minute fringe trim, Tuesday to Friday.”
Your hours, your gaps
Open the times you work, and the length of each kind of booking.
People and rooms
One calendar on Growth; up to ten on Pro, with “Anyone available” for customers who don’t mind who.
In person, by phone or online
Each kind of booking has its own place: your address, a phone call or a video link.
What it doesn’t do yet.
Bookings don’t sync with Google or Outlook calendars, and customers can’t pay a deposit when they book. If you rely on either, keep your current booking system and let your agent point customers to it.
Questions about bookings
- Which plans include bookings?
- Growth and Pro. Growth has one calendar; Pro has up to ten.
- Does it work on my existing website?
- Yes, in the chat: your agent offers times wherever it’s installed. The booking section is part of Helpawy websites.
- Can customers change or cancel?
- Yes, from the link in their emails. You get an email when they do.
- Can I approve each booking first?
- Yes. Choose for each kind of booking whether it’s confirmed straight away or waits for you.
- Does it sync with Google Calendar?
- Not yet. Customers can add their booking to their own calendar from the email.
Bookings work best with a website.
A Helpawy website has booking and class sections built in, and your agent answers on every page.
Let customers book in, even when you’re busy.
Start your free trial with a new website, or the one you already have.