Which files can I upload?

PDF, Word (.docx), text and Markdown files, up to 20 MB and 300 pages each. Password-protected files can’t be read.

What happens when a document changes?

Upload the new version and delete the old one. Your agent answers from what’s there now.

No. Your content is used only to answer your customers. It’s never used to train our AI provider’s models.

Each plan includes an amount of knowledge, measured in characters. See pricing for each plan’s limit.

Price lists, menus, brochures, policies. Upload the files your customers ask about and your agent answers from them, alongside your website.

sunrisebakery.com/cakes

Every cake is baked to order in our kitchen on Elm Lane, from classic sponge to three-tier chocolate.

Celebration cakes need 72 hours’ notice. Order online or at the counter, and collect from the shop between 8am and 6pm.

Decorations, names and candles are included. Ask us about allergy-friendly recipes.

Can I get a cake by tomorrow?

Cakes need 72 hours’ notice, so tomorrow is too soon. Order today for collection in three days.

Add your files
PDF, Word (.docx), text and Markdown files, up to 20 MB each. Scanned PDFs are read too.
Helpawy reads them
Each document becomes part of what your agents know, ready to answer from as soon as it’s read.
Customers get answers
Your agent answers from your documents and your website, and only from them.

Price lists
So customers get your real prices, not a guess.
Menus and allergen guides
The dishes, ingredients and dietary information you’ve written down.
Policies
Returns, cancellations, deposits, warranties: the small print, explained.
Brochures and service guides
Everything that lives in a PDF and never made it onto your website.
Opening hours and seasonal changes
Holiday hours and one-off changes, without editing your website.
Images on your website
Menus and price boards that are pictures on your site can be read too, when you choose them.

Which files can I upload?: PDF, Word (.docx), text and Markdown files, up to 20 MB and 300 pages each. Password-protected files can’t be read.
What happens when a document changes?: Upload the new version and delete the old one. Your agent answers from what’s there now.
Do you use my documents to train AI?: No. Your content is used only to answer your customers. It’s never used to train our AI provider’s models.
How much can I add?: Each plan includes an amount of knowledge, measured in characters. See pricing for each plan’s limit.

Start your free trial with the website you already have.