Features

See what your customers really ask.

Read every conversation, see the topics that come up most, and find the questions your agent couldn’t answer. Then add the answer in a couple of clicks.

sunrisebakery.com/cakes

Celebration cakes

Every cake is baked to order in our kitchen on Elm Lane, from classic sponge to three-tier chocolate.

Celebration cakes need 72 hours’ notice. Order online or at the counter, and collect from the shop between 8am and 6pm.

Decorations, names and candles are included. Ask us about allergy-friendly recipes.

Can I get a cake by tomorrow?

Cakes need 72 hours’ notice, so tomorrow is too soon. Order today for collection in three days.

Everything in one place

  • Every conversation

    Read what each visitor asked and how your agent answered, on your site or your share link.

  • Questions it couldn’t answer

    Unanswered questions are flagged, so you can see what’s missing from your content.

  • Answer it once

    Write the missing answer straight from the conversation, and your agent uses it next time.

  • Topics

    What visitors ask about, grouped for you, over the last 7, 30 or 90 days.

  • After hours

    See how many conversations happen when you’re closed: evenings and weekends.

  • Leads and forms

    Filter to conversations that became a lead or had a form filled in.

Answers in their language.

Visitors can ask in their own language and your agent replies in it, from your content. Each conversation gets a short title, so the list is easy to scan.

Questions about conversations

Are my test chats counted?
No. Chats you have with your own agent while testing are kept apart and left out of your insights.
Can I delete a conversation?
Yes. Deleting a conversation removes it; a lead it created stays in Leads until you delete it.
Can Helpawy staff read my conversations?
No. Our staff can’t read your conversations, form answers, leads or documents.

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