Maya Ortizmaya@example.comHot
Wants a celebration cake for 40 people.
- Date
- June 14
- Guests
- 40
- Status
- New
Features
Turn questions into customers.
When a visitor wants to buy or book, your agent asks for their details and adds them to your leads. You get an email and everything you need to follow up.
On by default for every agent. Looking for an overview? See the AI lead generation chatbot.
Could you do a cake for 40 people on June 14?
We can. Large celebration cakes start at 40 servings. Can I take your name and email so the team can send you a quote?
Maya Ortiz, maya@example.com
Thanks, Maya. The team will email you a quote today.
How it works
It’s on from the start. Your agent does it in the conversation, while the customer is still interested.
It notices interest
A visitor asks for a quote, a booking or a price. Your agent recognises someone who wants to buy.
It asks for their details
In the chat, or with one of your forms: name, email or phone, and any questions of your own.
It adds them to your leads
With a one-line summary of what they want, the key details, and how ready to buy they seem.
You decide when it asks.
Choose what it asks for: name, email, phone, your own questions such as “When would you like it?”, and whether they’d like your offers. Then choose what it says once it has them.
When they show interest
Asking for a quote, a booking or prices. The default.
Also when it can’t answer
So someone from your team can follow up with the answer.
Only if they offer
It never asks, and saves the details a visitor shares on their own.
Follow up in one place.
Every lead your agents find lands in Leads, ready for your team.
An email for every new lead
Sent to the people you choose, with the summary and contact details so you can reply straight away.
Hot, warm or cold
Helpawy reads the conversation and judges how ready to buy each lead seems. You can change it.
Status, owner and notes
Mark leads New, Contacted, Won or Lost, assign them to a teammate, and keep notes as you go.
One lead per person
When a customer comes back with the same email or phone, the new conversation joins their lead.
Missed leads
See conversations where someone wanted to buy but left without sharing their details.
Send leads to your other tools
Post new and updated leads to Zapier, Make or your CRM with a webhook, on plans that include it.
Your leads are yours.
We use your customers’ details only to show them to you. We never use them for our own purposes, and never sell them. Read the Privacy Policy.
Questions about lead capture
- What counts as a lead?
- A visitor who wants to buy or book and leaves an email or phone. There’s one lead per person: when they come back with the same email or phone, the new conversation joins their lead.
- What if someone leaves without their details?
- The conversation is marked as a missed lead, so you can see who was interested and improve your answers.
- Can it ask whether they want my offers?
- Only if you turn it on. Their yes or no is kept on the lead, with the exact question they saw and when they answered.
- Do my test chats create leads?
- No. Chats you have with your own agent while testing never create a lead, an email or a webhook post.
- Can I turn it off?
- Yes, for each agent, on its Leads tab. It’s on by default.
Find your next customer in a conversation.
Start your free trial with the website you already have.