Helpawy vs Chatbase: which is right for you?
Both turn your website and documents into an AI agent. Chatbase is a flexible agent builder for customer experience teams, across chat, email and voice. Helpawy is built for small businesses: ready from your website, with lead capture on from the start.
Start free trialAt a glance
| Helpawy | Chatbase | |
|---|---|---|
| Built for | Small businesses with a website | Customer experience and support teams |
| Answers from | Your website pages, documents and written answers | Websites, files, text, Q&As, Notion and help desk tickets |
| Setting it up | Ask Helpawy, the assistant in your account, in plain words. It changes the settings for you. | In the dashboard, with free-text instructions and a Playground to test |
| How it’s billed | A monthly plan with included conversations | Message credits per month |
| Lead capture | Built in and on by default, with a summary and heat | A “Collect leads” action you add |
| Channels | Website widget and share link | Chat, email, voice and messaging apps |
| Free trial | Yes | Yes, 7 days |
This is an independent comparison. Helpawy is not affiliated with, endorsed by or sponsored by Chatbase. Chatbase is a trademark of its owner. Details about Chatbase are from its public website, checked on October 18, 2026, and may have changed since.
Sources: Chatbase pricing, Build your first Chatbase agent, Chatbase data sources, Chatbase leads with Zapier, Chatbase.
Choose Chatbase if…
You want to build custom actions
Chatbase agents can look up orders, make bookings and connect to many tools.
You need more channels
Chatbase covers email, voice, WhatsApp and Slack as well as chat.
Choose Helpawy if…
You don’t want to build anything
Enter your website. Helpawy suggests a name and greeting, and it’s ready.
You think in conversations, not credits
Your plan includes a number of conversations a month.
You want leads from day one
Lead capture is on for every agent from the start.
You’d rather say it than find it
Tell Helpawy what you want, and it sets it up. No settings to learn.
Let your website do the talking.
Start your free trial with the website you already have.