Helpawy vs Tidio: which is right for you?
Tidio offers live chat, customer support tools and the Lyro AI agent. Helpawy focuses on something simpler: turning your website and documents into an AI agent that answers questions and captures leads. If you want AI answers without adopting a full help desk, Helpawy may be the better fit.
Start free trialAt a glance
| Helpawy | Tidio | |
|---|---|---|
| What it is | An AI agent that answers from your website and documents | Live chat, help desk and automation flows, with the Lyro AI agent |
| Answers from | Your website pages, documents and written answers | Website pages and imported content, turned into editable Q&As |
| Setting it up | Ask Helpawy, the assistant in your account, in plain words. It changes the settings for you. | In the dashboard, with a guided setup page for Lyro |
| Lead capture | Built in and on by default: notices buying interest, asks for details, adds a summary and heat | Pre-chat survey, forms in flows, and Lyro actions |
| Live chat inbox | No | Yes |
| How AI is billed | Included in your plan’s monthly conversations | By Lyro conversation |
| No-cost tier | No: a free trial, then a paid plan | Yes, with a limited number of conversations |
This is an independent comparison. Helpawy is not affiliated with, endorsed by or sponsored by Tidio. Tidio is a trademark of its owner. Details about Tidio are from its public website, checked on October 18, 2026, and may have changed since.
Sources: Tidio pricing, Lyro AI agent, Lyro quick setup, Tidio contacts list.
Choose Tidio if…
You want people answering live
Tidio is built around a live chat inbox and help desk for your team.
You need a no-cost tier
Tidio has one, with a limited number of conversations.
You use a help desk already
Tidio connects Lyro to tools like Zendesk and Salesforce on its higher plans.
Choose Helpawy if…
You want answers without a support team
Point it at your website, and it answers. No inbox to staff, no flows to build.
You want leads, not tickets
It notices when someone wants to buy or book and hands you their details with a one-line summary.
You want AI answers in every plan
Every Helpawy plan includes AI answers, counted as part of your monthly conversations.
You’d rather say it than find it
Tell Helpawy what you want, and it sets it up. No settings to learn.
Let your website do the talking.
Start your free trial with the website you already have.