Maya Ortizmaya@example.comHot
Wants a celebration cake for 40 people.
- Date
- June 14
- Guests
- 40
- Status
- New
Use cases
Closed for the night. Still answering.
Customers ask in the evening, on weekends, and on your day off. Helpawy answers them on your website from your own content, and keeps their details for when you’re back.
Could you do a cake for 40 people on June 14?
We can. Large celebration cakes start at 40 servings. Can I take your name and email so the team can send you a quote?
Maya Ortiz, maya@example.com
Thanks, Maya. The team will email you a quote today.
What happens while you’re closed
A customer asks
At 10pm, someone wants to know your prices, your hours, or whether you do what they need.
Your agent answers
From your website and documents, straight away, in the customer’s own language.
You pick it up in the morning
If they want to buy or book, their details and a summary are waiting in Leads, and in your inbox.
See how much happens after hours.
Insights shows how many conversations happen in the evenings and on weekends, so you know what your website has been handling for you.
Questions about after-hours answers
- What if it doesn’t know the answer?
- It says so, using the message you choose, and can ask for the customer’s details so someone can follow up.
- Will customers think they’re talking to me?
- Your agent has its own name and greeting, which you choose. It answers on behalf of your business.
Let your website answer while you’re closed.
Start your free trial with the website you already have.